THE SPECIALIST: The SSI Group’s Premium Concierge Service

The Specialist is The SSI Group's Premium Concierge Service, designed to provide a seamless, convenient, and personalized shopping experience across our portfolio of global fashion and lifestyle brands.

Our dedicated specialists offer one-on-one assistance, expert recommendations, and thoughtfully curated selections tailored to your preferences. Whether you're looking for a specific item, the latest collections, or style advice, we're here to make every shopping experience effortless from discovery to purchase.

What is The Specialist?

The Specialist is The SSI Group's Premium Concierge Service, offering personalized shopping assistance across our portfolio of global fashion and lifestyle brands. Through direct digital communication, our dedicated specialists provide expert recommendations, curated selections, and seamless support—whether you prefer home delivery or convenient in-store or curbside pick-up.

How can customers order?

Step 1 - Customers may get in touch with SSI’s Customer Service team through any of the following channels to inquire about a particular brand or product:

SSI GROUP CUSTOMER SERVICE TEAM

Email: customerservice@ssigroup.com.ph

Telephone Number: 8-830-5000

Mobile Number: (0917) 552 9359

Facebook: facebook.com/SSILifePH

Viber Community: bit.ly/SSILifePH

After calling Customer Service,  a Specialist will be assigned to a customer to give further assistance.

Step 2 - Once the order has been confirmed, customers can settle payments via online through bank transfer (BPI/BDO), pay by link (Paynamics/PayPal) or through e-wallets (GCash/Maya).

Step 3 -  Customers’ orders will be delivered within the day for Metro Manila and 5-7 working days for provincial. For International, lead time will depend on the region where purchases are to be delivered.

Which brands can customers shop from?
The SSI Group is currently offering The Specialist Premium Concierge Service for the following brands and is working on adding more brands: