Privacy Policy

 

SSI Group, Inc., including its subsidiaries and affiliates, is committed to protecting and safeguarding the privacy of its stakeholders' personal information in accordance with the principles of transparency, legitimate purpose, and proportionality pursuant to Republic Act No. 10173 (Data Privacy Act of 2012), its implementing rules and regulations, and other relevant official data privacy issuances. Our goal is to protect the personal data of our customers, employees, and other stakeholders, and institute fair information practices as part of our commitment to product and service quality that conforms to your expectations.

We will ensure the security and confidentiality of any personal data shared with us, limit the collection and use of data to the necessary minimum, and allow access only to authorized employees and officers trained in data handling. We will not reveal employee and/or customer data to any external organization unless previously disclosed, authorized by the customer, or required by law.

Why We Collect Your Information

Your personal information is collected and processed for the following purposes:

  • To conduct daily business purposes such as processing transactions, sending notices, and other documents;
  • To provide and improve our products and services;
  • To respond to queries, requests, feedback, suggestions, and complaints;
  • To manage transactions, loyalty programs, and customer support;
  • To comply with operational, audit, and administrative processes;
  • To meet applicable legal and regulatory requirements;
  • To manage the safety and security of our premises and services, including CCTV surveillance.

What Information We Collect

The personal data we collect depends on the product or service utilized, or the documentation required for our internal operations. This may include:

  • Basic personal information such as name, date of birth, gender, marital status, and government ID details;
  • Contact details including address, mobile and telephone numbers, and email address;
  • Credit card information, if applicable;
  • Customary signature;
  • Images via CCTV and other recording devices when visiting our offices or facilities.

How We Collect Information

We may collect personal data electronically or manually, such as through forms, calls, records, documents, emails, social media, or CCTV footage. Examples include:

  • When you submit application or transaction forms;
  • When you provide documentation for transactions or employment;
  • When you interact with personnel through calls, letters, or meetings;
  • When CCTV captures your image within our premises;
  • When you interact with us via websites or social media;
  • When you submit personal data for any other reason.

How We Process Information

With the exception of SSI Group, Inc.’s affiliates, subsidiaries, and the Rustan’s Group of Companies, your personal data will not be shared with third parties unless with your consent, required by law, or necessary for legitimate business purposes. Data is not and will not be sold to third parties. Any data shared will be protected by appropriate agreements.

How We Protect Your Information

We adopt organizational, physical, and technical measures to safeguard your personal data against loss, misuse, modification, unauthorized access, or disclosure. These include:

  • Secured electronic storage and encryption on computing devices;
  • Restricted access only to authorized personnel;
  • Employee training on data privacy and protection;
  • Requiring third parties to follow our security standards.

How We Store and Dispose of Your Information

We store personal data in data centers and physical storage facilities. Data is retained only as long as necessary to fulfill its purpose or as required by law. Generally, data is kept for up to five (5) years after processing, unless needed to establish legal claims, for legitimate business purposes, or as required by regulations.

Your Rights as a Data Subject

You have the right to be informed, to object, to access, to correct, to erase or block, to secure data portability, and to file a complaint for breach of your data privacy rights. All requests are subject to applicable policies and regulations.

Your Role as a Data Subject

You must ensure the accuracy and completeness of personal data you submit. Please notify us immediately of any changes to avoid disruption of services. Supporting documents may be required to verify updated information.

Changes to Our Data Privacy Notice

We may amend this Data Privacy Notice to align with industry trends, laws, and regulations. Updates will be posted on our website.

Consent

Submitting your data signifies that you have read and understood this Privacy Notice and consent to the processing of your personal and/or sensitive information in line with the Data Privacy Act of 2012. You authorize us to disclose your data to SSI Group, Inc.’s affiliates, subsidiaries, and the Rustan’s Group of Companies when necessary to fulfill declared purposes or as required by law, with safeguards in place.

Contact Us

If you have any questions, comments or concerns about how we handle your personal information, you may contact us at the following email addresses:

This Privacy Notice applies to our website, physical stores, and mobile application.