Frequently Asked Questions
Q: If I will place an order today and the delivery address is within Metro Manila, when will it be delivered?
A: If the delivery address is within Metro Manila, it will be a same day delivery from confirmation of order or payment.
Q: If I will place an order today and the delivery address is provincial, when will it be delivered?
A: For provincial, it will take 5-7 days from confirmation of order or payment.
Q: Who will deliver the item?
A: Purchases will be delivered through our partner 3PLs/Couriers within the day.
Q: Is it possible to deliver the item to a provincial address?
A: Yes, it is possible. For provincial areas, the 3PL/courier will facilitate the delivery. The shipment fee will be c/o the customer.
Q: Can I pay for the item using my credit card?
A: For credit card transactions, you may pay through Paypal or Paynamics. A payment link shall be sent to you through your assigned Specialist.
Q: Can I pay for the item online?
A: Yes, you may pay for the item via online banking (BPI/BDO transfer).
Q: Can I pay for the item via cash on delivery (COD)?
A: We encourage you to pay via online banking. Apologies, but no cash on delivery will be accepted for items worth P5,000 and up for safety and security reasons.
Q: I have a My SSI Life account, can I still earn points?
A: Yes, you can earn points using your My SSI Life account from participating brands of the loyalty program. Please provide your My SSI Life number to The Specialist once the order has been confirmed. Earning of points will be based on the entitlement under the My SSi Life terms and conditions as stated in the digital mobile app.
Q: How much is the delivery fee?
A: The shipment fee depends on your location and the item’s size and weight. Please contact your Specialist to get the exact shipment fee for your ordered item/s.